Delivery Policy

This delivery policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us.

Delivery Fees

Standard economy rate shipping of only R149 for all orders applies within the territory of the Republic of South Africa to street addresses routinely serviced by our national courier.

The following exceptions apply to our delivery fees above:

  • Large and/or heavy items will attract a delivery surcharge (indicated on your Shopping Cart page if applicable)
  • Delivery to certain outlying addresses may not be possible or may attract delivery surcharges– in this instance we will contact you to discuss delivery options or cancellation and refund.
  • Delivery to special delivery areas can only be made with prior arrangement and will attract extra delivery surcharges. Special delivery areas include: Mines, Power stations, Plots, farms, remote areas, military bases, Game lodges, Port / Harbours, Embassies and Consulates.
  • In order to avoid these additional remote or ‘special area’ delivery surcharges, you can supply us with an alternative delivery address to your billing address. If you are using a ‘care of’ delivery address, please provide the name and contact telephone number of the person receiving the delivery for you in town.

Please contact us before ordering if you require delivery outside of the Republic of South Africa so that we can quote you on overseas delivery rates.

Delivery Timeframes and Terms

Orders are usually dispatched for delivery within 1-3 working days after your payment has cleared.  Transit time once dispatched is usually 3-5 working days, depending on our courier partner’s routes and workloads. Outlying regions may take a couple of days longer for delivery. Please remember that couriers do not deliver on weekends or public holidays. We will notify you on the dispatch of your order to our courier partner indicating your order tracking number.

Express delivery options are available by special arrangement at additional cost and will be quoted on a case by case basis, as cost is dependent on the size of your order and your location. If you require express delivery, please contact us prior to placing your order to receive your quote for delivery.

Special Order Items – Some products will indicate that they are “Special Order Items” – these are made to order by our supplier and, as such, can take longer to be dispatched.  If you require a more accurate timeframe for a special order item, please contact us before ordering and we will endeavour to find out about our supplier’s current manufacturing load on the specific item.

Before you finalise your order, you have the option to indicate in the “order notes” field whether the order should only be delivered to you OR you can specify an alternative authorised person’s name to receive it on your behalf. You or the authorised person will be required to show proof of identification to the courier upon delivery. If no indication was made on the order as to who should receive the delivery, our courier partner may still request proof of ID to verify the recipient. Once CAMPCRAFT has processed your order and you have received confirmation, we regret that no changes to the specified address and/or delivery option will be accepted.

Quoted delivery times are a guide only and while CAMPCRAFT endeavours to meet the targeted delivery times, from time to time factors beyond our control can result in delayed delivery.

We reserve the right to contact customers and arrange alternative delivery methods and timelines if their delivery address is remote or to cancel and refund the order if delivery is not feasible.

Delivery Availability

If nobody is available at the address at the time of delivery, our courier will make a second attempt to deliver on the next working day. The courier will try once more (third attempt), and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be refunded in the same payment method which was used for the order. Delivery fees incurred by CAMPCRAFT on the order will not be reimbursed, given that the courier has attempted delivery on numerous occasions.

Damaged Parcels

The person receiving the parcel will be asked by the courier to sign the waybill (delivery documentation) indicating that the parcel has been received undamaged and in good condition.  In the unlikely event that the parcel is damaged, then the receiving person should indicate this on the courier’s waybill. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication. Kindly refer to our returns policy for further information.

Page last updated: November 2020