Help Centre

The product page will indicate whether a product is made to order, otherwise products are in stock and available for delivery. Occasionally there may be incidences of human error or warehouse gremlins, but if this happens we will let you know as soon as possible. If a product is out of stock, please fill in the notification form on the product page to be notified once further stock arrives.

Please sign into your Campcraft account, you can click the person icon in the upper right corner, and then click on “Orders”. This will take you to a new page which contains your order history and all order statuses.

Alternatively, click the “Order Tracking” link in the footer area of any page on the Campcraft website and you’ll be taken to the Order Tracking page. Enter your order number from your order confirmation email, along with the email address it was sent to, and click ” Track”.

Processing means your order has been forwarded to the warehouse and is being gathered picked, boxed and prepared for dispatch to our courier. Orders usually ship in 1-3 business days. Items that require a longer shipping time are noted on the product page.

We try to provide the best and fastest service possible. To ensure that your order arrives on time we may ship it to you from multiple locations. Each package will have its own tracking number and you’ll be sent this information via email after each package is shipped. For orders shipping in multiple packages you’re only charged a one time shipping fee for the order, not each package. With each package shipping separately, your packages may arrive at different times or on different days. We do not have the ability to consolidate shipments from different locations into one package for domestic shipments.

You can choose to pay for your order either by using our secure online payments gateway to pay by card or a range of other online payment methods, or you can opt to pay by EFT directly into Campcraft’s bank account.

Check out our payment methods page for more details of all your payment options.

Absolutely! We prioritize your security by using industry-standard encryption technology to protect your credit card information during transactions. Additionally, our payment processor is PCI compliant, ensuring that your details are handled securely. Shop with confidence knowing that your information is safe with us!

Please send proof of payment to the email address on the thank you screen after you place your order. You will also receive the address along with our bank details in the email you receive confirming your order.

Unfortunately, we do not offer Cash on Delivery at this time. However, we accept various secure payment methods, including credit/debit cards and other online payment options. If you have any questions or need assistance with payment, feel free to reach out!

Yes, we do charge VAT on all applicable orders. The VAT is included in the prices displayed on our website, so there are no hidden fees at checkout.

Note: VAT-registered businesses can enter their business name and VAT number at checkout to ensure proper invoicing. If you have any further questions about pricing or VAT, feel free to ask!

Yes, we accept international credit cards! However, please note that the delivery address must be within South Africa, and the billing address should match your bank records. If you have any questions or need assistance, feel free to reach out!

Your order will be delivered through our trusted nationwide courier partners, ensuring that you receive your package securely and on time. We prioritize reliability and efficiency, so you can rest assured that your items are in good hands.

Once your order is processed and shipped, you will receive a tracking number via email, allowing you to monitor its journey right to your doorstep. If you have any specific delivery instructions or concerns, please feel free to add a note detailing these during checkout and we’ll be happy to assist you!

Once we have received cleared payment for your order, it will take 1-3 working days to process your order ready for shipping. It will then be dispatched to our courier partner who deliver to most places in 3-5 working days. More remote areas may take a couple of days longer for delivery.

For more information, please see our Delivery Policy

In some circumstances, it may be possible to arrange express delivery. This will be quoted dependent on your order size and weight and your location. Please contact us prior to placing your order if you require express delivery.

For more information, please see our Delivery Policy

Currently, we only ship within South Africa. If you have any questions about our shipping policies or need assistance, feel free to reach out!

Unfortunately, we do not offer a collection option at this time. All orders are processed for delivery to ensure convenience and efficiency for our customers. We partner with trusted couriers to ship your order directly to your specified address, allowing you to receive your items at your convenience.

If you have specific delivery preferences or questions about your order, our customer service team is here to help! Just reach out, and we’ll do our best to assist you.

You can change your delivery address prior to your order being shipped. Please contact us with the updated delivery address details.

Once your order has been collected by the courier for shipment, we are generally not able to change the address, however in these circumstances, please contact us to see whether they will accept an address change.

Once your order is processed and booked for courier collection, you will receive an email containing your tracking reference. If your order is shipped in multiple packages, you will receive a separate tracking reference for each one, allowing you to easily monitor their progress. If you have any questions about tracking your order, feel free to reach out to us!

We’re sorry to hear that your order arrived damaged. Please follow these steps:

1. Document the Damage: Take clear photos of the damaged items and the packaging for our records.

2. Contact Us: Reach out to our customer service team immediately after receiving your order. You can do this via email or phone, providing your order number and the details of the damage.

3. Resolution: We will review your case and work with you to resolve the issue.

Our returns policy allows you to return items within a specified period if you’re not completely satisfied. For full details on how to initiate a return, including eligible items and conditions, please click here to view our comprehensive Returns Policy. If you have any questions, feel free to reach out to our customer service team!

If you receive a product that is damaged or defective, please contact us within 48 hours of delivery. We will arrange for collection and replacement with a correct or undamaged item. Be sure to inspect all products upon receipt and take photographs of any visible damage to the packaging.

Yes, you can return an item if you’ve changed your mind, provided it is unopened, unused, and in its original packaging. Returns must be made within 7 days of receipt and include proof of purchase. Please note that certain items, such as made-to-order or hygiene products, cannot be returned.

The cost of returning items is your responsibility. You can either arrange for collection through us at our courier account rates or use your own courier. Please ensure the product is securely packaged to prevent damage during transit.

If you receive the incorrect item, please contact us within 48 hours. We will arrange for the collection of the wrong item and ensure you receive the correct one promptly.

To initiate a warranty return, please contact us with details about the issue and, if possible, include photographs. We will guide you through the warranty claim process according to the manufacturer’s terms. Remember, warranties typically cover manufacturing defects and not damages caused by misuse or normal wear and tear.

Click on the person icon on any page of the website and click “Sign In”, or Click Here. A pop up will display asking you to log in.

To create an account, click on the person icon on any page of the website or Click Here. A pop up will display asking you to log in or create an account. Fill in the requested information and click the register button. Once your account has successfully been created, you’ll receive an email at the email address used to create the account. You can also fill in your details under the Account Details and Addresses tabs in your account to make the checkout process quicker and easier.

If you haven’t created an account beforehand, you will be asked to create one during checkout.

Click the person icon in the upper right corner; this will take you to the account login screen.

Click the “Lost your Password?” link underneath the Log In button. This will take you to the lost password screen.

Enter the email address that you used to create your Campcraft account in the box and click the “Reset Password” button. You will receive a link to create a new password via email.

Yes, your personal information is safe with us! We take your privacy seriously and implement industry-standard security measures, including encryption and secure payment processing, to protect your data. Please see our Privacy Policy for full details