Frequently Asked Questions
Not at the moment. Campcraft operates online, but if we ever do open a physical shop location we’ll be sure to tell our customers all about it.
With Campcraft you can shop for all your camping, hiking and outdoor equipment whenever and wherever is convenient for you and get your goodies delivered to your door. Click here to see how.
Yes, we welcome product reviews. If you want to review a product, you’ll find a reviews section on all product pages where you can add yours. Only logged in customers who have purchased a product may leave a review to ensure that all our reviews are genuine user experiences.
Click on the person icon on any page of the website and click “Sign In”, or Click Here. A pop up will display asking you to log in.
To create an account, click on the person icon on any page of the website or Click Here. A pop up will display asking you to log in or create an account. Fill in the requested information and click the register button. Once your account has successfully been created, you’ll receive an email at the email address used to create the account. You can also fill in your details under the Account Details and Addresses tabs in your account to make the checkout process quicker and easier.
If you haven’t created an account beforehand, you will be asked to create a password during checkout.
Click the person icon in the upper right corner; this will take you to the account login screen.
Click the “Lost your Password?” link underneath the Log In button. This will take you to the lost password screen.
Enter the email address that you used to create your Campcraft account in the box and click the “Reset Password” button. You will receive a link to create a new password via email.
Shopping and Orders
The product page will indicate whether a product is out of stock or on backorder, otherwise products are in stock and available for delivery. Occasionally there may be incidences of human error or warehouse gremlins, but if this happens we will let you know as soon as possible.
If you’re logged into your Campcraft account, you can click the person icon in the upper right corner, and then click on “Orders”. This will take you to a new page which contains your order history and all order statuses.
If you checked out as a guest and have not set up an account, you can still check the status of an individual order. Click the “Order Tracking” link in the footer area of any page on the Campcraft website and you’ll be taken to the Order Tracking page. Enter your order number from your order confirmation email, along with the email address it was sent to, and click ” Track”.
Processing means your order has been forwarded to the warehouse and is being gathered picked, boxed and prepared for dispatch to our courier. Orders usually ship in 1-3 business days. Items that require a longer shipping time are noted on the product page.
We try to provide the best and fastest service possible. To ensure that your order arrives on time we may ship it to you from multiple locations. Each package will have its own tracking number and you’ll be sent this information via email after each package is shipped. For orders shipping in multiple packages you’re only charged a one time shipping fee for the order, not each package. With each package shipping separately, your packages may arrive at different times or on different days. We do not have the ability to consolidate shipments from different locations into one package for domestic shipments.
You can choose to pay for your order either by using our secure online payments gateway to pay by card or a range of other online payment methods, or you can opt to pay by EFT directly into Campcraft’s bank account.
Check out our payment methods page for more details of all your payment options.
All card payments are processed on our behalf by a secure payment gateway provider – we don’t have access to your card details. If you use the option to save your card details for future purchases, those details are not stored on our servers, they are securely stored by the payment gateway.
Please send proof of payment to the email address on the thank you screen after you place your order. You will also receive the address along with our bank details in the email you receive confirming your order.
As all our customer orders are delivered via a professional courier network, we do not offer cash on delivery as a payment method.
Campcraft is a VAT registered company and all our prices are quoted inclusive of VAT.
If you require a full tax invoice for your business, please let us know in the Order Notes field at checkout.
Yes, however you may be asked to provide further information to verify your order and to ensure you’re the card holder.
Campcraft use trusted nationwide couriers to ship your order to you for secure and reliable delivery of your package.
Once we have received cleared payment for your order, it will take 1-3 working days to process your order ready for shipping. It will then be dispatched to our courier partner who deliver to most places in 3-5 working days. More remote areas may take a couple of days longer for delivery.
For more information, please see our Delivery Policy
Currently our website only accepts orders for delivery within South Africa. If you wish to purchase for delivery outside of South Africa, please contact us.
Currently we don’t offer a local pickup option for order delivery.
You can change your delivery address prior to your order being shipped. Please contact us with the updated delivery address details.
Once your delivery has been dispatched to our courier for delivery, we won’t be able to change the address. In these circumstances, please contact the courier to see whether they will accept an address change.
You’ll receive an email with a tracking number for your order once the order is loaded onto our courier’s truck to be sent out. If your order ships in multiple packages you’ll be given a tracking number for each package.