Help Centre

Frequently Asked Questions

Do you have a shop or showroom?

Not at the moment. Campcraft operates online, but if we ever do open a physical shop location we’ll be sure to tell our customers all about it.

How do I shop with Campcraft?

With Campcraft you can shop for all your camping, hiking and outdoor equipment whenever and wherever is convenient for you and get your goodies delivered to your door. Click here to see how.

Can I leave a review for my recent purchase?

Yes, we welcome product reviews. If you want to review a product, you’ll find a reviews section on all product pages where you can add yours. Only logged in customers who have purchased a product may leave a review to ensure that all our reviews are genuine user experiences.

Bulk Orders - what is considered a bulk order?

Typically we consider orders with 10+ items to be bulk. Please contact us if maybe you’re gearing up for a new trip, kitting out your business, require a tender quote or you want to get some corporate gifts.

How do I log-in to my Campcraft account?

Click on the person icon on any page of the website and click “Sign In”, or Click Here. A pop up will display asking you to log in.

How do I create an account?

To create an account, click on the person icon on any page of the website or Click Here. A pop up will display asking you to log in or create an account. Fill in the requested information and click the register button. Once your account has successfully been created, you’ll receive an email at the email address used to create the account. You can also fill in your details under the Account Details and Addresses tabs in your account to make the checkout process quicker and easier.

If you haven’t created an account beforehand, you will be asked to create a password during checkout.

I've forgotten my password, what do I do?

Click the person icon in the upper right corner; this will take you to the account login screen.

Click the “Lost your Password?” link underneath the Log In button. This will take you to the lost password screen.

Enter the email address that you used to create your Campcraft account in the box and click the “Reset Password” button. You will receive a link to create a new password via email.

Is my personal information safe?

Campcraft take the safety of your information seriously and employ security measures to keep everything you tell us nice and safe.

Please see our Privacy Policy for full details

Is the product I want in stock?

The product page will indicate whether a product is out of stock or on backorder, otherwise products are in stock and available for delivery. Occasionally there may be incidences of human error or warehouse gremlins, but if this happens we will let you know as soon as possible.

How can I view my order status?

If you’re logged into your Campcraft account, you can click the person icon in the upper right corner, and then click on “Orders”. This will take you to a new page which contains your order history and all order statuses.

If you checked out as a guest and have not set up an account, you can still check the status of an individual order. Click the “Order Tracking” link in the footer area of any page on the Campcraft website and you’ll be taken to the Order Tracking page. Enter your order number from your order confirmation email, along with the email address it was sent to, and click ” Track”.

What does processing mean?

Processing means your order has been forwarded to the warehouse and is being gathered picked, boxed and prepared for dispatch to our courier. Orders usually ship in 1-3 business days. Items that require a longer shipping time are noted on the product page.

Why has my order shipped in separate packages?

We try to provide the best and fastest service possible. To ensure that your order arrives on time we may ship it to you from multiple locations. Each package will have its own tracking number and you’ll be sent this information via email after each package is shipped. For orders shipping in multiple packages you’re only charged a one time shipping fee for the order, not each package. With each package shipping separately, your packages may arrive at different times or on different days. We do not have the ability to consolidate shipments from different locations into one package for domestic shipments.

How can I pay for my order?

You can choose to pay for your order either by using our secure online payments gateway to pay by card or a range of other online payment methods, or you can opt to pay by EFT directly into Campcraft’s bank account.

Check out our payment methods page for more details of all your payment options.

Are my credit card details safe?

All card payments are processed on our behalf by a secure payment gateway provider – we don’t have access to your card details. If you use the option to save your card details for future purchases, those details are not stored on our servers, they are securely stored by the payment gateway.

I've paid by EFT, where do I send proof of payment?

Please send proof of payment to the email address on the thank you screen after you place your order. You will also receive the address along with our bank details in the email you receive confirming your order.

Do you offer Cash on Delivery payment?

As all our customer orders are delivered via a professional courier network, we do not offer cash on delivery as a payment method.

Does Campcraft charge VAT?

Campcraft is a VAT registered company and all our prices are quoted inclusive of VAT.

If you require a full tax invoice for your business, please let us know in the Order Notes field at checkout.

Does Campcraft accept international credit cards?

Yes, however you may be asked to provide further information to verify your order and to ensure you’re the card holder.

How will my order be delivered to me?

Campcraft use trusted nationwide couriers to ship your order to you for secure and reliable delivery of your package.

How long will it take to receive my order?

Once we have received cleared payment for your order, it will take 1-3 working days to process your order ready for shipping. It will then be dispatched to our courier partner who deliver to most places in 3-5 working days. More remote areas may take a couple of days longer for delivery.

For more information, please see our Delivery Policy

Can I get my order delivered quicker?

In some circumstances, it may be possible to arrange express delivery. This will be quoted dependent on your order size and weight and your location. Please contact us prior to placing your order if you require express delivery.

For more information, please see our Delivery Policy

What countries can you ship to?

Currently our website only accepts orders for delivery within South Africa. If you wish to purchase for delivery outside of South Africa, please contact us.

Can I collect my order from you?

Currently we don’t offer a local pickup option for order delivery.

Can I change my delivery address?

You can change your delivery address prior to your order being shipped. Please contact us with the updated delivery address details.

Once your delivery has been dispatched to our courier for delivery, we won’t be able to change the address. In these circumstances, please contact the courier to see whether they will accept an address change.

How do I get my tracking number?

You’ll receive an email with a tracking number for your order once the order is loaded onto our courier’s truck to be sent out. If your order ships in multiple packages you’ll be given a tracking number for each package.

My order was damaged in transit, what do I do?

If you receive a damaged package or item, please take pictures of it and contact us via Whatsapp – please see our contact us page for details.

For full details on items delivered in transit, please see our Returns Policy.

What is your returns policy?

Click Here for the full details on our Returns Policy.

How do I return an item?

In all instances Campcraft must be contacted prior to a return being sent so that a Return Authorisation (RA) can be provided.

Click Here for step by step details in our Returns Policy.

Still have a question?

Contact us