First Ascent Helio Replacement Tent Pole Set

EFT Bank Transfer

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

Credit and Debit Card

Payment may be made via Visa and MasterCard cards.

Card transactions will be acquired for CAMPCRAFT via DPO PayGate who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

SiD Secure EFT

SiD Secure EFT is a secure, instant payment method that allows you to make quick online payments directly from your bank account without a credit card.

When completing a SiD payment, your usual internet banking security protects you throughout the transaction. SiD pre-populates the transaction details on your once-off payment page, making payment quick and easy.

For more information, please visit https://sidpayment.com/shoppers/

Masterpass

Masterpass is a digital payment service that allows you to pay faster and more securely by storing all of you payment information in one secure location.

For full details about Masterpass, visit https://masterpass.com/en-za.html

Zapper

Zapper is a complete lifestyle solution enabling you to make fast, easy and safe payments with a quick scan from your smartphone.

To find out more about Zapper go to https://www.zapper.com/users

Mobicred

Buy on credit with Mobicred buy now, pay later.

Simply apply online at Mobicred.co.za

Once you have been approved, you are granted a credit limit, much like a credit card.

When you want to spend, simply select Mobicred from the payment options at checkout, and type in your username and password when asked for it.

Apple Pay

Apple Pay is a popular mobile wallet that allows online shoppers to easily and securely pay for items using their iPhone, iPad, Apple Watch or Mac.

Samsung Pay

Samsung Pay is a leading mobile payment solution that gives online shoppers the ability to make mobile payments with their compatible Samsung Galaxy smartphones and watches.

Delivery Rates

The total delivery charge for your order will be displayed at checkout.

Delivery Timeframes and Terms

Item Status	Estimated Processing	Estimated Delivery
In Stock	1-3 business days	1-5 business days
Made to Order	As indicated on product	1-5 business days
Special Order Items	Contact us for estimate	1-5 business days

Orders placed outside of working hours (evenings, weekends, public holidays) will begin processing the following business day.

Orders are usually dispatched for delivery within the above quoted processing time after your payment has cleared. Courier transit time once dispatched is usually 1-5 business days, depending on our courier partner’s routes and workloads. Outlying regions may take a couple of days longer for delivery. Please remember that couriers do not deliver on weekends or public holidays. We will notify you on the dispatch of your order to our courier partner indicating your order tracking number. If you are provided with a delivery PIN (digital signature) for your shipment, please treat this securely – do not provide the PIN to anyone unless you are in receipt of your package, provision of this number to your delivery person will sanction parcel delivery.

Orders are sent via standard economy shipping; applies within the territory of the Republic of South Africa to street addresses routinely serviced by our national courier.

Remote Areas – Delivery to certain outlying addresses may not be possible or may attract additional delivery surcharges – in this instance we will contact you to discuss delivery options.

Special Delivery Areas – Delivery to special delivery areas may attract extra delivery surcharges. Special delivery areas include: Mines, Power stations, Plots, farms, remote areas, military bases, Game lodges, Port / Harbours, Embassies and Consulates.

In order to avoid these additional remote and/or special area delivery surcharges, you can supply us with an alternative delivery address to your billing address. If you are using a ‘care of’ delivery address, please provide the name and contact telephone number of the person receiving the delivery for you in town.

Bulk Orders – We reserve the right to re-quote delivery costs on bulk orders that attract excessive delivery charges from our courier.

International Orders – Please contact us before ordering if you require delivery outside of the Republic of South Africa so that we can quote you on overseas delivery rates.

Made to Order Items – Some products will indicate that they are “Made to Order” – these are made to order by our supplier and, as such, can take longer to be dispatched.  If you require a more accurate timeframe for a made to order item, please contact us before ordering.

Special Order Items – Your order will be shipped to South Africa, expected lead times will vary – please contact us for the latest estimated timeframe. Shipping times are an estimate only due to the nature of international freight shipping. Once the stock arrives in South Africa, your order is expected to be fulfilled as above. We will endeavour to keep you updated in this process as information becomes available.

Before you finalise your order, you have the option to indicate any specific delivery instructions in the “order notes” field. We will pass these on to our courier partner for their information.

Quoted delivery times are a guide only and while Campcraft endeavours to meet the targeted delivery times, from time-to-time factors beyond our control can result in delayed delivery.

We reserve the right to contact customers and arrange alternative delivery methods and timelines if their delivery address is remote or to cancel and refund the order if delivery is not feasible.

This delivery policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us.